Orders are processed in order of arrival.
Packages are sent out Tuesdays and Thursdays, excluding bank holidays. The processing time for your order is approximately 2-7 working days from order confirmation. Please check your local delivery time.
Should any issues arise with the delivery time, we’ll contact you by phone or e-mail. We will not cover the cost of resending the package, if the address provided by the customer is incorrect.
A package that has not been picked up by the customer from the post office and is returned to sender is always considered returned goods. We do not resend returned packages.
Please inspect the package when picking it up. If the package or products have been damaged during transportation, make a damage report immediately in the post office. Then contact us. Please note that failing to pick-up the package from the pick-up point is not the same as cancelling the order. For unclaimed packages a separate fee 20 € will be charged.
Flat rate shipping costs 8 € will be added to your order. Please note that the shipping cost does not include possible custom fees.