Orders are processed in order of arrival.
Packages are sent out every day, excluding bank holidays. The processing time for your order is approximately 2-7 working days from order confirmation. Please check your local delivery time.
Should any issues arise with the delivery time, we’ll contact you by phone or e-mail. We will not cover the cost of resending the package, if the address provided by the customer is incorrect.
Please inspect the package when picking it up. If the package or products have been damaged during transportation, make a damage report immediately in the post office. Then contact us.
Please note that failing to pick-up the package from the pick-up point is not the same as cancelling the order. For unclaimed packages a separate fee 20 € will be charged and the shipping cost will not be refunded.
Shipping costs will be added to your order. Please note that the shipping cost does not include possible custom fees.