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Terms of Delivery
These Terms of Delivery include the terms and conditions applicable to all orders made through the Lunette online store (the “Online Store”) maintained by Lunette Sp. z.o.o., [registered address], [email address], [phone number]. Company registration number: KRS: 0001103985 (Poland) hereinafter ”Lunette” or ”we”). These Delivery Terms contain information about, for example, available delivery options and costs, payment methods, customer complaints and product returns.
General
Order and Delivery
Payment Methods
Defective Products and Customer Complaints
Right of Withdrawal and Returns
Return Instructions
Refund of payments
Force Majeure
Governing Law and Dispute Resolution
General
These Terms of Delivery apply to all orders made by you (the “Customer” or “you) through the Online Store. You must accept these Terms of Delivery before you can order products from the Online Store. By accepting these Terms of Delivery, you agree to be bound by them in their entirety.
All purchases made from the Online Store are subject to the Terms of Delivery in force at the time of placing the order. You can review the most current Terms of Delivery and print or save them at any time at http://lunette.com. We reserve the right to update and make changes to these Terms of Delivery and prices displayed on the Online Store without prior notice. Amendments will apply only to orders placed after the effective date of the amendment.
Unless otherwise indicated, all our prices are in Euro currency and include VAT at the rate applicable in your country of residence in accordance with EU VAT legislation. The applicable VAT rate will be displayed at checkout before you complete your order. If you are located outside the European Union, prices may be displayed exclusive of VAT and you may be subject to local duties and charges. Applicable shipping fees are determined based on the delivery method chosen by you and will be added to the products’ price at the checkout.
NB! If you order products to a destination outside of the European Union, you may be required to pay extra duties (including VAT), customs charges and/or other charges in the destination country. The Customer is responsible for all such duties, customs charges and other charges applicable to the order in the destination country.
We reserve the right to cancel the order before the order confirmation is sent in case the product’s price indicated at the Online Store clearly differs from the real market price due to e.g. a technical or human error.
For the sake of clarity, these Terms of Delivery do not in any way limit a consumer’s rights under the mandatory provisions of the Finnish Consumer Protection Act or the mandatory laws of a consumer’s place of residence.
Order and Delivery
The agreement between you and Lunette is deemed concluded when we have confirmed your order and you have received an order confirmation from us via email. Please note that, depending on your email provider, the order confirmation may be automatically filtered out to ‘Junk Mail’ or ‘Spam’ folder.
All orders are processed in the order of arrival on normal business days. Normally, we will process the order on the next business day from receipt.
The delivery time depends on the delivery method chosen by you as well as the destination. All delivery times indicated at the Online Store are only estimated delivery times and not binding. You will see the estimated delivery time at the checkout before placing the order. We will contact you via email or phone in case of deviations in delivery times.
Unless otherwise provided by the mandatory laws of a consumer’s place of residence, Lunette is not liable to compensate the Customer for any delays in delivery or any damages caused by such delay.
Please check the available delivery options and applicable shipping fees here.
You can track and collect your parcel by using the tracking code provided to you. Please be sure to include your phone number in your order to receive the notice of arrival.
If you have chosen a delivery method where the parcel is to be collected from a certain collection point, you must collect the parcel within the time limit indicated in the notice of arrival. We will not resend parcels that have not been collected by the Customer and are returned to us for that reason.
Important: Failure to collect a parcel from the collection point is not considered as an exercise of the right of withdrawal or return as stipulated in Section 5. If the Customer fails or neglects to collect the parcel within the time limit indicated in the notice of arrival, Lunette has the right to charge the Customer for the processing of the uncollected parcel returned to Lunette a separate processing fee of 10 Euros, which will be deducted from the total sum of payments to be returned to the Customer.
Please check the shipping address carefully before placing the order. If the parcel is returned to us because the shipping address given by you is incorrect or erroneous, the returned parcel will be processed as an uncollected parcel.
Please check the condition of the parcel immediately upon collection. If the parcel and the products have been damaged during transport, file a complaint to the transportation company immediately. After filing the complaint, follow the instructions under Section 4 below.
Payment Methods
You can choose any of the below payment methods to pay your order. In case of an unpaid order, we will reserve the ordered products for up to 14 days, after which the products will be returned for sale.
Some of the payment methods may require registering to the customer register of Lunette or a third party. The terms of service of third-party service providers can be found on each service provider’s own website.
PayPal is an online payment system that supports online money transfers. All payments made through PayPal are subject to an additional fee of 3%. If you choose PayPal as payment method, the payment is charged directly from your PayPal account or from your credit card through PayPal. Read more on PayPal here at paypal.com.
NB! If you made the payment to our PayPal account even though you did not choose PayPal as your payment method when placing the order, please inform us of this via email to info@lunette.com.
Stripe
Stripe is a safe and easy payment method. When you select a credit card payment on the Payment Method Selection page, Stripe acts as a paying agent. Payment occurs directly on the Lunette website, and you will not be redirected to any other service.
By paying with credit card payments provided by Stripe, you shall agree to Stripe´s Terms and Conditions found here.
Additional information on payment methods: stripe.com
Defective Products and Customer Complaints
All products sold by Lunette are covered by a statutory legal guarantee of conformity for a minimum of two (2) years from the date of delivery. If a product is defective or not in conformity with the contract, you are entitled to the following remedies under applicable law:
(a) repair or replacement of the product (free of charge and within a reasonable time); (b) if repair or replacement is impossible, disproportionate, or has not been carried out within a reasonable time: a proportionate price reduction or termination of the contract with a full refund; (c) compensation for any damages caused by the defect in accordance with applicable national law..
In case any of the products that you have ordered is missing, or the product is broken or defective, please contact us without delay via email info@lunette.com.
If the product has broken during delivery, we will send you a new product without charge. We are not responsible for any damages caused by a product which has broken during transport.
Right of Withdrawal and Returns
You have the right to withdraw from the agreement within 14 days from receiving the product without giving any reason. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by sending us an email to info@lunette.com. Alternatively, you may use our withdrawal form here. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Important: In accordance with Article 16(e) of the Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. As a menstrual cup is a sealed hygiene product, it cannot be returned once the original packaging has been opened..
You must return the product(s) within 14 days from the day on which you communicated your withdrawal from the agreement to us. The deadline is met if you send back the products before the period of 14 days has expired. All products must be returned properly packed and in good condition in their original packaging.
If you decide to return only some of the ordered products, we will not refund any delivery costs/shipping fees. If the value of your order has initially exceeded the free delivery limit, but the final value of the order falls under the said free delivery limit due to the partial return of products, we will deduct from the total sum of payments to be returned to you a separate delivery charge of 10 Euros.
The Customer is responsible for making sure that all received products stay substantially unchanged and undiminished until the Customer has decided to keep the products. If the returned product has been used in violation of the duty of care belonging to the Customer, Lunette is entitled to charge the Customer for the product’s depreciation in value up to the full price of the product and the return costs.
Please note that the Customer is always responsible for the return of the product; please ask for a return receipt from your postal service provider. If the product is destroyed, lost, deteriorated or diminished after the Customer has received the product or during return transportation, the Customer must nevertheless pay the purchase price. Please store all documents and receipts relating to the return of products carefully until you receive a confirmation from us that we have received the returned products.
Return Instructions
Detailed return instructions are available at [URL]. If you have received an incorrect or defective product, please contact us at info@lunette.com with your order details and, where relevant, a photograph of the product received.
Refund of payments
If you exercise your right to withdraw from the agreement in accordance with Section 5 above, we will return all payments received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us, such as express delivery) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the agreement.
The payments will be returned to you by using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees due to the return of the payments.
Force Majeure
Lunette shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events genuinely beyond Lunette's reasonable control, including but not limited to: natural disasters, pandemics, acts of terrorism, war, governmental actions or restrictions, or significant disruptions to critical infrastructure. Where a force majeure event occurs, Lunette will notify the Customer without undue delay and will use reasonable efforts to minimise the impact of the event.
Privacy and Data Protection
Lunette processes your personal data in accordance with its Privacy Policy, which forms part of your agreement with us and is available at [URL]. By placing an order through the Online Store, you acknowledge that you have read and understood the Privacy Policy.
Lunette Sp. z.o.o. is the data controller for the purposes of the General Data Protection Regulation (EU) 2016/679 (GDPR). If you have any questions about how we process your personal data or wish to exercise your data subject rights, please contact us at [data protection contact email/address].
Governing Law and Dispute Resolution
This agreement shall be governed by the laws of Finland. However, this choice of law shall not deprive any consumer of the protection afforded to them by the mandatory provisions of the law of the country in which they habitually reside. Consumers resident in any EU Member State shall in all cases benefit from the mandatory consumer protection provisions applicable in their country of residence..
Any dispute, controversy or claim arising out of or relating to the agreement between Lunette and the Customer shall primarily be resolved through mutual negotiations. In case a disagreement arising from the agreement cannot be resolved through negotiations, you may refer the matter to an alternative dispute resolution (ADR) body in your country of residence. As a consumer in the EU, you have access to ADR bodies certified under the EU ADR Directive (2013/11/EU) in your member state. A list of certified ADR bodies by country is available from the European Commission at https://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_means/adr_en/.
Consumers resident in Finland may take the matter to the Finnish Consumer Disputes Board (http://www.kuluttajariita.fi) or a similar dispute resolution body, where applicable.
Please contact the Consumer Advisory Services (https://www.kkv.fi/en/consumer-advice/) before initiating proceedings at the Consumer Disputes Board. For orders made within Europe, you seek advice from the European Consumer Centre Finland (https://www.ecc.fi/en/).
Unless otherwise provided by the mandatory laws of the consumer’s place of residence, any dispute, controversy or claim arising out of or relating to the agreement shall be finally settled by the courts of Finland.